Apartments Helga in Castelrotto – feel completely at home

Your dream of an unforgettable holiday in the Dolomites will come true: high comfort and a terrace with panoramic view ensure moments of pure relaxation.

The apartment is located in a newly built house, classified as climate house A Nature, with garage and elevator. Very quiet and central location. Here you can enjoy a wide panoramic view over the village center of Castelrotto and the Sciliar as well as the comfort of a modern accommodation. The apartment has a modern bedroom with oak furniture, a bright and spacious living room with sofa (also possible as a sofa bed) and tiled stove, a modern bathroom with shower and toilet and a new fully equipped kitchen with various electrical appliances. Satellite TV and internet connection Wi-Fi are available. In addition, the apartment has a sunny terrace with a panoramic view of the Sciliar to relax.

Our Apartment

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Details

In order that you can fully enjoy your dream holiday with us at Apartments Helga, we have summarised the most important information for you from A to Z.

ARRIVAL AND DEPARTURE
Arrival: on arrival day, we expect you starting from 2:00 p.m. Of course, you can also arrive earlier, but the apartment will be ready from 2:00 p.m. In case of a delay, we look forward to receive a message from you.
Departure: on departure day, please leave your holiday apartment vacated by 10.00 a.m.. Other times are possible upon request.

BED LINEN AND TOWELS
We provide towels, bed linen, and dish towels free of charge and change them twice a week. On request, we also gladly change the laundry more often for a small surcharge.

FINAL CLEANING & INTERMEDIATE CLEANING
Final cleaning is already included in the rate. Would you like an intermediate cleaning? No problem. On request, we can also tidy your apartment (excluding the kitchen) in between for an extra charge.

PETS
We have a heart for animals, but out of consideration for the other guests, pets are not allowed in our apartment. Thank you very much for your understanding.

CHILDREN
Baby equipment is available upon request.

MOBILCARD ALTO ADIGE
For the length of your stay you will receive the Alto Adige Mobilcard free of charge. You can use all public transport throughout South Tyrol. The card facilitates holidaymakers’ exploration of the Alpe di Siusi holiday area as well as the wider region of South Tyrol, providing a single-ticket access to all types of public transport, such as train and bus. The following services are included:

• shuttle bus services of the Alpe di Siusi holiday area (except bus routes 10 and 11)
• regional and local trains from Brennero as far as Trento and from Malles to San Candido
• bus services throughout the province (town, suburban and city buses)
• the Renon, Maranza, San Genesio, Meltina and Verano cable cars
• the narrow track Renon railway and the Mendola cable railway
• a return trip between Malles and Zernez on a Swiss Postbus service
• discount on Combi Card, Nordic Pass and Seiser Alm Card Gold

SKI ROOM
With ski stand, dryer for gloves, ski and hiking boots.

WASHROOM
With washing machine, washbasin for hand washing and detergent.

SMOKERS
Our house is a non-smoking house. We therefore ask you not to smoke in the apartment but exclusively on the balcony.

Wi-Fi
The apartment has Wi-Fi that you can use free of charge.

PRICES
The prices are based on a stay of at least 3 nights per apartment with an occupancy of 2 people. We charge €30 per night for each additional person.
For stays under 3 days, the surcharge is € 10 per person per night.

LOCAL TAX
A local tax has to be paid throughout South Tyrol. The tax is € 2.50 per person and night for all persons over 14 years. It is not included in the price and will be charged at check-out.

DEPOSIT
We welcome written reservations via e-mail. The reservation will be confirmed once the deposit of 100 € per week has been paid. Please fill in your name + desposit stay as the purpose of payment.
Bank details:
Cassa Raiffeisen Castelrotto
Helga Hofer
IBAN: IT51V0805623100000300241709
SWIFT-BIC: RZSBIT21011

TRAVEL CANCELLATION INSURANCE
Play it safe. If you are unable to start your booked holiday at Apartments Helga on time or have to leave early, cancellation fees may apply. To insure yourself in such cases, we recommend that you take out travel cancellation insurance.

PAYMENT OPTIONS
Bank transfer, cash payment from 01.01.2023 up to 5000 Euro.

CANCELLATION POLICY
Something can always happen before the start of your holiday. Please understand that we will charge you a fee in the event of cancellation. We ask for your understanding that in case of cancellations at short notice (3 weeks prior to the beginning of your holiday) the deposit will not be reimbursed.
In case of late arrival or early departure, you pay the price for the days you stayed in the apartment and we will charge a minimum of 50% up to a maximum of 10% of the agreed price, depending on the cancellation day, for the remaining but unused days. In case you don’t move into the booked accommodation for the agreed period without a cancellation you are obligated to pay 80% of the agreed total price.